1 Job in Davidson, NC
Nucentric Solutions is Hiring a Support Technician I Near Davidson, NC
If you’re looking to build your career in IT and want a job where you'll get exposure to a variety of advanced technologies and learn fast---this is a great job for you. This role is NOT limited to desktop support. Rapid opportunity to advance to engineer level depending on your motivation and aptitude to learn.
The Support Technician I (ST1) will deliver Level 1 remote technical support to our clients. The ST1 will work closely with Level 2 Support and Systems Engineering team to make sure that client requests are resolved in a timely manner and clients are kept informed of progress and status of their requests. ST1 will use Nucentric’s in-house enterprise tools for network device monitoring and centralized network asset management in delivery of managed services. The ST1 will also assist the SE team with pre-staging hardware.
Job Requirements:
• Strong proficiency in supporting Windows desktop OS’s (Windows 10 and 11) and MS Office 365
• Intermediate knowledge of small business networking concepts is required (Active Directory, VPN’s, firewall, routers, TCP/IP, etc)
• Completed industry training is a plus (MCSA, MCP, CCNA, A , Net , etc.)
• Previous experience supporting desktop pc users in a Help Desk role is preferred.
This is a full-time, W2 salaried position with full benefits package.
Benefits include:
Telehealth 24/7 Retirement plan with employer matching contributionsPaid long-term and short-term disabilityPaid Life InsurancePaid holidaysPTO (Vacation/Sick Leave)Quarterly performance-based team bonusesTraining benefit - allotted training time given during work week, qualified certs paid for
Job Summary
Full Time
IT Outsourcing & Consulting
$48k-59k (estimate)
01/28/2023
06/24/2024
nucentric.com
DAVIDSON, NC
50 - 100
2002
Private
JON ALLRED
$10M - $50M
IT Outsourcing & Consulting
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About Nucentric Solutions
Nucentric Solutions is a software firm that offers managed IT services, computer networking, cloud services to organizations.
The job skills required for Support Technician I include Technical Support, Help Desk, Networking, Active Directory, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Technician I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Technician I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Technician I positions, which can be used as a reference in future career path planning. As a Support Technician I, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Technician I. You can explore the career advancement for a Support Technician I below and select your interested title to get hiring information.
If you are interested in becoming a Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Support Technician job description and responsibilities
The Support Technician must offer technical assistance to clients and analyze technical requirements.
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The Support Technician should be able to help customers facing trouble understanding how certain hardware or software works.
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Support technicians must be extremely knowledgeable and skilled regarding the product they are providing support for so as to best help the customer.
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A support technician must be good at listening and communication skills to be clear that both the user and support specialist understand any problem, solution or user requirements.
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Maintains the computer and network systems of an organisation.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Support Technician jobs
Provide plant wide support both desk side and via remote correspondence.
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As computers and software become more complex, support technician will be needed to provide technical assistance to customers and other users.
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Candidate must know that a combination of technical skills, persistence and customer service skills are needed to be a support technician.
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A technical support should be able to work calmly when under pressure.
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Gaining this skills set can enable a support technician to command higher wages from employers.
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Step 3: View the best colleges and universities for Support Technician.
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